Every Coko Co. treat is baked fresh in small batches. Because our products are perishable food items, we can't accept returns — but we absolutely stand behind every box.

If something isn't right, we'll make it right

If your order arrives damaged, incorrect, or below the standard we promise, contact us within 48 hours of delivery with your order number and a photo. We'll send a replacement or issue a full refund — your choice. No hoops, no fine print.

Cancellations & changes

Because we bake to order, you can cancel or change an order any time before it's baked and packed — usually within 24 hours of ordering. Once it ships, it's on its way to being someone's best decision of the week.

Refund processing

Approved refunds go back to your original payment method within 5–10 business days.

Merch

Tees, totes, mugs, and stickers can be returned within 30 days — unused and in original condition. Buyer covers return shipping. Once received, we'll refund the purchase price.

What we can't cover

We can't refund orders delayed by carriers, delivered to an incorrect address provided at checkout, or left in the sun for six hours (we believe in you, though). If something feels unfair, email us anyway — we're humans and we read everything.